Frequently Asked Questions – FAQ
Something you’re not sure about? Get your frequently asked questions answered here.
20 Days Trial & Refunds
Customers are able to return any items purchased on this website within 20 days (480 hours) of receiving the product to receive a full refund, without any complications or hassle.
In order to process the refund, please keep all components of the packaging perfectly intact and email in to [email protected] for our customer service agent to contact you for more information.
Please also note that if the product is returned damaged or with incomplete packaging, (i.e. with components missing from the original packaging) Cosmo reserves the right to refuse a return and a full refund.
1. Simply copy this template for a quick and easy refund
Hello Cosmo Team.
I would like to request for a refund. My order number is [Insert Order No. Here].
2. Send the email [here] and we will reply all refund emails within 24 hours.
Our warranty lasts for 5 years from the date of purchase indicated in your tax invoice.
Claims covered under these limited warranty may be made by reaching us at [email protected]
If you notice that your product or its individual components are damaged upon unboxing, please notify us immediately in writing and simply send your email to [email protected] within three (3) days of the collection date.
In order to process an exchange or replacement part request, we will require photos of the damaged component(s) before they have been used for assembly. Claims made after three (3) days of collection date are subject to fees.
Orders & Shipping
We ship to all areas within West Malaysia and you will receive your delivery within 6-8 business days or less. Kindly select your preferred date and time slot at the checkout page.
We offer FREE SHIPPING to all areas within West Malaysia.
Please contact our Online Customer Support Chat (located at the bottom right hand corner of our page) immediately or email us at [email protected] with your order number.