Frequently Asked Questions – FAQ

Something you’re not sure about?  Get your frequently asked questions answered here.

20 Days Trial & Refunds

How does the trial work?

Customers are able to return any items purchased on this website within 20 days (480 hours) of receiving the product to receive a full refund, without any complications or hassle.

In order to process the refund, please keep all components of the packaging perfectly intact and email in to [email protected] for our customer service agent to contact you for more information.

Please also note that if the product is returned damaged or with incomplete packaging, (i.e. with components missing from the original packaging) Cosmo reserves the right to refuse a return and a full refund.

Refund Template

1. Simply copy this template for a quick and easy refund

Template-

Hello Cosmo Team.

I would like to request for a refund. My order number is [Insert Order No. Here].

Thanks.

2. Send the email [here] and we will reply all refund emails within 24 hours.

Warranty

Length of Warranty

Our warranty lasts for 5 years from the date of purchase indicated in your tax invoice.

Conditions of Warranty

Claims covered under these limited warranty may be made by reaching us at [email protected]

IMPORTANT

If you notice that your product or its individual components are damaged upon unboxing, please notify us immediately in writing and simply send your email to [email protected] within three (3) days of the collection date.

In order to process an exchange or replacement part request, we will require photos of the damaged component(s) before they have been used for assembly. Claims made after three (3) days of collection date are subject to fees.

Orders & Shipping

How long does it take for my shipment to arrive?

We ship to all areas within West Malaysia and you will receive your delivery within 6-8 business days or less. Kindly select your preferred date and time slot at the checkout page.

Cost of shipping

We offer FREE SHIPPING to all areas within West Malaysia.

How to update shipping address after ordering?

Please contact our Online Customer Support Chat (located at the bottom right hand corner of our page) immediately or email us at [email protected] with your order number.

What Our Happy Customers Have To Say!

Rated 4.9550561797753out of 5

178 Reviews

Rated 5 out of 5
Kim b
VERIFIED BUYER
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
- April 17, 2022
Simple to operate using the touch-screen panel, and even comes with the practical function of UV disinfection. Great product overall, and I'll highly recommend it!
Rated 5 out of 5
Sonny Nor
VERIFIED BUYER
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
- April 12, 2022
Getting this air purifier and placing it in the gym room was a wise decision, as it critically helped kill the bacteria and mould from all the sweat in that confined space.
Rated 5 out of 5
Burt
VERIFIED BUYER
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
- April 5, 2022
Gotta love the UV light's ability to kill off bacteria in the air, which allows us to breathe cleanly every day.
Rated 5 out of 5
Danny Wee
VERIFIED BUYER
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
- April 2, 2022
Cosmo pro is aiding well to remove stinking odours from the house, as well as germs or moulds that the naked eye can't see. I can rest assured that my family is breathing in clean air consistently.
Rated 5 out of 5
Sulaiman
VERIFIED BUYER
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
- March 28, 2022
Would say it's an excellent product, for being very efficient in sucking up the dust particles from within the air. The range of the purification is also quite large, making sure everyone in the house is getting the benefits from the air purifier.
Rated 5 out of 5
Lye Xing
VERIFIED BUYER
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
- March 25, 2022
I bought this air purifier to be placed in my office, where a bunch of us spends the most time. And since then, a colleague who's a sufferer of asthma has been breathing easier, with less need for his inhaler. Highly recommended!
Rated 5 out of 5
Jeffrey Urma
VERIFIED BUYER
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
- March 24, 2022
Aesthetics wise, this Cosmo pro is pretty well-built and perfectly sized to be placed anywhere in my house without being a hindrance. Performance wise, it worked better than expected! Placing it in the middle of the living room, the purifier is able to quickly clear out any lingering aroma from dinnertime, and even the air in my room no longer smell musty.
Rated 5 out of 5
Lee Xia
VERIFIED BUYER
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
- March 23, 2022
Setting up this purifier is pretty straightforward, and the app is really handy and simple to use (even for a layman like me). The colour changing display is really intuitive as well, which makes identifying the air quality in the room that much easier. Awesome product!
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