frequently asked questions
For futher enquiries or collaborations, email us at [email protected]
Orders & Shipping
We ship to all areas within Peninsula Malaysia and you will receive your delivery within 10 days or less. Kindly select your preferred date and time slot at the checkout page.
We offer FREE SHIPPING to all areas within Peninsular Malaysia.
Please contact our Online Customer Support Chat (located at the bottom right hand corner of our page) immediately or email us at [email protected] with your order number.
Warranty
Our warranty lasts for 5 years from the date of purchase indicated in your tax invoice.
Claims covered under these limited warranty may be made by reaching us at [email protected]
IMPORTANT
If you notice that your product or its individual components are damaged upon unboxing, please notify us immediately in writing and simply send your email to [email protected] within three (3) days of the collection date.
In order to process an exchange or replacement part request, we will require photos of the damaged component(s) before they have been used for assembly. Claims made after three (3) days of collection date are subject to fees.