frequently asked questions

For futher enquiries or collaborations, email us at [email protected]

How long does it take for my shipment to arrive?

We ship to all areas within Peninsula Malaysia and you will receive your delivery within 10 days or less. Kindly select your preferred date and time slot at the checkout page.

What is the cost of shipping to different regions within Malaysia?

We offer FREE SHIPPING to all areas within Peninsular Malaysia.

How do I update my shipping address?

Please contact our Online Customer Support Chat (located at the bottom right hand corner of our page) immediately or email us at [email protected] with your order number.

What is the length of period for your warranty?

Our warranty lasts for 5 years from the date of purchase indicated in your tax invoice.

How can I claim the warranty?

Claims covered under these limited warranty may be made by reaching us at [email protected]

IMPORTANT

If you notice that your product or its individual components are damaged upon unboxing, please notify us immediately in writing and simply send your email to [email protected] within three (3) days of the collection date.

In order to process an exchange or replacement part request, we will require photos of the damaged component(s) before they have been used for assembly. Claims made after three (3) days of collection date are subject to fees.

 

Still have a question?

Please contact our live customer support chat box for more enquiries.
For less urgent enquiries, email us at [email protected]

 

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COSMO AT HOME

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COSMO vs. Everyone else

Malaysia’s Most Advanced Purifier

 COSMOCOWAY SAMSUNGBLUEAIRDYSON
ModelCosmo Prime® Air PurifierLOMBOK III AP-1520C Samsung Portable Air Purifier | AX50K5050WD/MEBlueair Classic 480iDyson Pure Cool Tower Fan TP04
PriceRM 1999 969RM3490RM1799RM4488RM2829
Features
3-in-1 HEPA Filter
Smartphone Control
Anion Mode
Real Time Air Quality Reading
Automatic Fan Speed
Night Light
Service
Warranty5 years1 years2 years 1 year2 years
Trial20 days
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