Terms & Conditions
All purchases will be delivered freely within Malaysia
Cancellation and Changes to Order by Customer
No cancellations of orders are allowed once the product has reached the customer.
Problems with Order
If any problems are faced with your order, do contact us at [email protected] to let us know of your problem. Replacement and compensation will be made on a case-by-case basis. However, please make sure to contact us immediately when you receive your product, with a picture, as we cannot ascertain the validity of your claim if done after a length of time.
Refunds & Replacements
Due to our large volume of enquiries, please do allow us 3-5 working days to process your refund / replacement. We will always strive to maintain our great service by doing our best to do so within the same day. However, we have to ensure that no customer is left out.
If you buy multiple quantities of a single product, you are eligible to return only ONE of that product for refund within the trial period
5-year Warranty Conditions
Cosmo will refund buyers on their product purchases made on this website up to a 5-year period from the date of payment if all of the following conditions are met:
1. Product has not broken due to negligence from the buyer, or from sub-optimal care of the product by the buyer
2. Buyer has taken care of the product in the following ways:
a. Product has not been exposed to temperature fluctuations, which is to be determined by Cosmo
b. Air Purifier has not been knocked or scratched
c. There is no evidence of water damage on the product or likely reason to believe that the product has been damaged by water
d. Product has not been damaged during replacement of air filter
3. If all of the conditions mentioned in 2 are met, there is no evidence that the conditions in (2) have not been followed, and the product malfunction can be proven to be due to a manufacturing defect, then the buyer will be entitled to a repair or replacement as decided by Cosmo on a case by case basis
4. Cosmo will always have full authority to decide if a buyer qualifies for warranty or not
Cancellation of Order by Cosmo
Cosmo reserves the right to cancel any order by giving advance notice.
Cosmo Air Filter Lifespan
Cosmo air filter lifespan is typically 6 – 12 months. However actual lifespan is subjected to environment which could reduce typical lifespan to 3 months.