Warranty terms

Cosmo will refund buyers on their product purchases made on this website up to a 5-year period from the date of payment if all of the following conditions are met:

1. Product has not broken due to negligence from the buyer, or from sub-optimal care of the product by the buyer

2. Buyer has taken care of the product in the following ways:
      a. Product has not been exposed to temperature fluctuations, which is to be determined by Cosmo
      b. Air Purifier has not been knocked or scratched
      c. There is no evidence of water damage on the product or likely reason to believe that the product has been damaged by water
      d. Product has not been damaged during replacement of air filter

3. If all of the conditions mentioned in 2 are met, there is no evidence that the conditions in (2) have not been followed, and the product malfunction can be proven to be due to a manufacturing defect, then the buyer will be entitled to a repair or replacement as decided by Cosmo on a case by case basis

4. Cosmo will always have full authority to decide if a buyer qualifies for warranty or not


Still have a question?

Please contact our live customer support chat box for more enquiries.
For less urgent enquiries, email us at [email protected]


free 20 day returns policy

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COSMO vs. Everyone else

Malaysia’s Most Advanced Purifier

ModelCosmo Prime® Air PurifierLOMBOK III AP-1520C Samsung Portable Air Purifier | AX50K5050WD/MEBlueair Classic 480iDyson Pure Cool Tower Fan TP04
PriceRM 1999 969RM3490RM1799RM4488RM2829
3-in-1 HEPA Filter
Smartphone Control
Anion Mode
Real Time Air Quality Reading
Automatic Fan Speed
Night Light
Warranty5 years1 years2 years 1 year2 years
Trial20 days

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